In a recent survey, 70% of Americans said they were willing to spend more with companies they believe provide excellent customer service. There’s no substitution for friendly, knowledgeable human service! Customers expect to be able to reach a real person in your company, whether it’s face to face, via a website, social media or phone. Being responsive to those requests is critical!
Who should attend this seminar?
Anyone who has day-to-day contact with customers, clients and fellow employees.
At every point of customer contact, there is an opportunity to delight or disappoint. Your customers won’t love if you disappoint with bad customer service, but your competitors will!! Does your team delight your customers?
Learn ways to improve the quality of service, boost customer satisfaction, earn customer loyalty and increase customer retention. This energized, interactive workshop will leave your team feeling confident, motivated and eager to serve!
Seating is limited – Make reservations for your team today!
No charge for Chamber members - and includes spiral bound PowerPoint presentation with space for note taking.
RESERVE YOUR SPACE BY MONDAY, SEPTEMBER 23.