Housekeeping Inspector

Sunset Reflections Vacation Rentals
Job Description
Company Background and Culture 

Twenty years from now you will be more disappointed by the things you didn't do than by the ones you did. So throw off the bowlines, sail away from the safe harbour. Catch the trade winds in your sails. Explore. Dream. Discover. 

Mark Twain’s quote is as relevant today as it’s always been and reflects the sense of freedom and adventure we like our guests to experience on a Natural Retreats escape, as well as the sense of ambition we encourage our employees to have on their career path with us. 

At Natural Retreats we pride ourselves on being a unique leisure and travel company offering extraordinary experiences at a selection of stunning coastal, countryside and wilderness locations around the world. We all work and live by the principles that underpin the company forever on a quest to help or guests and customers explore, dream and discover. 

We are your guides to life's most amazing experiences and guardians of quality time understanding how important your leisure time is to collect moments to form memories that will last a lifetime. 

Our core business values are to offer an Amazing Product, Amazing Service and have an Amazing Culture. The culture of the company is entrepreneurial, friendly, hardworking and unique with key emphasis on ensuring all guests receive amazing service throughout their stay in outstanding accommodation and have experiences they will remember forever. 

Role & Responsibilities 

This position primary duty is to certify the daily work of the housekeeping staff is up to Natural Retreats amazing standards and service. The Housekeeping Inspector will serve as the main interface between the Property Service Manager, Housekeeping, and the Housekeepers with regards to the quality of cleans performed. The Housekeeping Inspector will be responsible for enforcing cleaning standards and other policies related to Sunset Reflections at Natural Retreats and the Housekeeping Department. 

Responsibilities:
To be a brand ambassador, promoting all Natural Retreats locations and services to guests and colleagues alike. 



Ensure guests and homeowners receive the utmost service, courtesy, and amazing stay while visiting. 


Using the checklist for each residence ensure that all areas have been cleaned and prepared to the high-level standard prior to guest checkin. 

Assist in monitoring ordering and inventory of housekeeping supplies. 

Assist in training of housekeeping team members. 

Monitor and report housekeeping team members performance to Property Service Manager and Housekeeping Supervisor. 

Document all inspections performed on inspectors worksheet. 

Assist in deep cleaning of all managed units and inspections of such deep cleaning. 

Make observations of needed property upgrades, deficiencies in minimum inventories and suggest replacements, etc. 

Assist with cleaning properties as needed. 

Report damage, maintenance issues, and unit needs to management immediately. 

Execute standard security measures whenever entering or exiting the properties. 

Manage the supplies of cleaning materials and linen and reorder when necessary. 

When meeting Natural Retreats, guests greet them in a friendly, welcoming and consistent manner. Address guests needs as they arise. 

If a guest makes a direct request to Housekeeping, ensure that you promptly fulfil the request and if unable to fulfil the request raise with the relevant manager. Ensure that you keep the guest aware of the progress and always communicate in a friendly, positive manner. 

Approach all tasks and requests with a can do attitude. 

Escalate any general issues with the residences to the relevant manager promptly. 

To be an ambassador for Natural Retreats in all areas and to ensure always smart and presentable and wearing the correct Natural Retreats? uniform. 

Document daily linen usage. 

Perform other duties or special projects as assigned. 

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee may be required in the daily duties to lift and/or move items over 75 pounds. Person Specification 

Skills 

Vehicle for travel to and from assigned properties.
  • Professional manner and personal skills
  • Team Player
  • Ability to work alone and as part of a team.
  • Strong customer focus
  • Strong attention to detail
  • Able to multi task
  • Amazing interpersonal, verbal and written communication skills
 
 
Personal Attributes/Behaviors 

Proactive and flexible
  • Positive, Creative, can do approach
  • Friendly and welcoming
  • Ability to make it happen
  • Can do attitude
 
 
TO APPLY:
 
Send  resume and/or letter of interest to: k.oglesby@naturalretreats.com  or complete application at office location.
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